The residential and commercial construction sector in Oman is undergoing a qualitative shift. Developers and homeowners are increasingly prioritizing premium materials, international brands, and integrated supply chains that ensure efficiency from design to installation. In this environment, Al Fanar Group has established itself as a comprehensive

Customer communication has become more complex than ever. Customers interact with businesses through voice calls, emails, live chat, messaging apps, SMS, and social platforms—often switching channels multiple times during a single journey. Despite this reality, many organizations still operate contact centers using fragmented, channel-specific sy

Customer communication has become more complex than ever. Customers interact with businesses through voice calls, emails, live chat, messaging apps, SMS, and social platforms—often switching channels multiple times during a single journey. Despite this reality, many organizations still operate contact centers using fragmented, channel-specific sy

Customer service has moved far beyond answering phone calls and resolving tickets. In today’s competitive digital economy, customer experience is a strategic differentiator that directly impacts brand loyalty, retention, and revenue. As interaction volumes grow and customer expectations rise, traditional contact centers are finding it increasingl

Bone, joint, and muscle disorders can significantly affect daily activities, productivity, and long-term quality of life. Whether caused by injury, age-related degeneration, or lifestyle factors, orthopaedic problems require accurate diagnosis and timely medical intervention. Prajyot Surgicare Clinic has emerged as a reliable centre for comprehensi